Privacy Policy

1. Information We Collect

We collect information to provide better healthcare services to all our users:

• Personal Identification: Name, email address, phone number, and national ID number.
• Medical Information: Health records, prescriptions, lab results, and consultation history.
• Device Information: IP address, browser type, and operating system for security and analytics.
• Location Data: To connect you with nearby doctors and pharmacies (only with your explicit permission).

2. How We Use Your Data

Your data is used strictly for:

• Facilitating medical consultations and prescription fulfillment.
• Improving our platform's functionality and user experience.
• Sending appointment reminders and health alerts.
• Complying with Algerian healthcare regulations.

3. Data Sharing & Third Parties

We do never sell your personal data. We share data only with:

• Healthcare Providers: Doctors, pharmacies, and labs you explicitly engage with.
• Service Providers: Secure payment processors and cloud infrastructure under strict confidentiality agreements.
• Legal Authorities: When required by Algerian law or court order.

4. Your Rights

Under Algerian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Export your medical records in a portable format.

5. Security

We employ industry-standard security measures, including end-to-end encryption for video calls and AES-256 encryption for stored database records.

6. Contact Us

If you have questions about this policy, please contact our Data Protection Officer at: privacy@mycare.dz